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Client Support Analyst
This is a full time position within the Central Susquehanna Intermediate Unit’s (CSIU) Computer Services department to meet the needs of our growing client base. Position is responsible for analyzing client needs to provide software design ecommendations. And to provide on-site or classroom client training and support for multiple CSIU administrative software applications.
 
Salary Range: $60,000 – 72,000 dependent on education, applicable experience and skills. This is an exempt position following a 260 days per year, 12-month work schedule.  This full-time position follows a regular Monday through Friday (37.5 hours per week) work schedule with the opportunity to telework from home and/or approved off-site locations.  In addition, face-to-face interaction with clients, meetings and trainings at the CSIU Main office, located in Milton, PA, may be required.  Certain requirements, based upon CSIU telework policy and administrative regulations, must be met.  The CSIU has the right to cancel or suspend the employee teleworking privileges at any time, for any or no reason due to the requirement of the CSIU and clients’ needs.
 
This opportunity includes excellent benefits including medical, dental, vision insurance; retirement options including Pennsylvania Public School Employees Retirement System (PSERS) and life insurance options.
Position: Client Support Analyst
Organization: Central Susquehanna Intermediate Unit 16
Location: MILTON,  PA 
United States
Salary: $60,000 - 72,000
Posting Start Date: 1/13/2021
Date Posted: 1/13/2021
Requirements Education, Experience and Skills Required:
  • Minimum requirements:
    • A Bachelor’s degree in accounting/finance, business, human resources, computer or related field and minimum six (6) years’ experience working in a basic education environment school business and with CSIU financial software; or a Bachelor’s degree in any field with minimum 11 years’ experience working in a basic education environment school business and with CSIU financial software; or
    • An Associate’s degree in accounting/finance, business, human resources, computer or related field and minimum nine (9) years’ experience working in a basic education environment school business and with CSIU financial software; or an Associate’s degree in any field with minimum 14 years’ experience working in a basic education environment school business and with CSIU financial software.
  • Excellent verbal communication skills for working with clients; proficiency in using Windows, Word and Excel.
  • Ability to maintain positive working relationships with staff members, as communicating customer needs depends on this. An understanding of computer programming is helpful, but not essential.
Interested candidates must apply online at www.csiu.org/jobs. In addition to the online application, please upload the following:
  • a cover letter;
  • current resume;
  • college transcripts conferring degree(s)
 
Application deadline is January 25, 2021 at 11:59PM. EOE.
Status: This listing expires on: 1/28/2021
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Organization Information
Name:
Central Susquehanna Intermediate Unit 16
Address:
90 LAWTON LANE

MILTON,  PA 17847
United States
Email:
kduke@csiu.org
Phone:
5705231155
Fax:
Contact:
Kenneth Duke