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Pennsylvania Association of School Business Officials
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Developing educational leaders in school operations
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| Thursday, October 13 | |
| 9:30 a.m. – 10:00 a.m. |
Registration & Continental Breakfast Optional: Early Bird Cracker Barrel Facilitator: Jason McClune |
| 10:00 a.m. – 10:05 a.m. |
Welcome and Announcements Dave Lutz, PRSBO, PASBO Transportation Committee Chair |
| 10:05 a.m. – 12:00 p.m. |
Keynote Session – “Creating a Customer Focus in Student
Transportation” John Park, Associate Director/Assistant Professor, Penn State Management Development Understanding the keys to effective customer service can have a great impact on the bottom-line of your transportation department and school district. This session will discuss how to create a common definition of great customer service; explore the range of internal and external customers in student transportation; present best practices in customer service; and review techniques for dealing with difficult customers. |
| 12:00 p.m. – 1:00 p.m. | Lunch |
| 1:00 – 2:45 p.m. |
Safe, Secure, and Semi-Silent Bus Ride for Students with
Disabilities Christopher Wolfel, Supervisor of Special Education, Colonial IU #20 School Bus Drivers and Aides are required to provide students with disabilities transportation to and from school on a daily basis. Many times, students with disabilities have challenging behaviors on the school bus which can lead to unsafe conditions. This workshop with explore these problem behaviors and offer strategies for preventing and managing these behaviors to ensure a safe, secure and semi-silent bus ride. |
| 2:45 – 3:00 p.m. | Break |
| 3:00 – 4:00 p.m. |
How Learning Differences Impact the Bus Ride Mary Rinehart, Director of Special Services, Cocalico SD Develop a deeper understanding and empathy of learning differences and the impact these differences can have on the bus ride. Simulation experiences will raise your awareness of the student’s experience on the bus including their frustrations and feelings, and provide resources you can take back to raise awareness in your drivers. |
| 4:00 – 5:00 p.m. |
Skills for Driver Management Shawn McGlinchey, Director of Risk Management and Sue Kramer, Regional Operations Manager, Krapf Bus Companies This session will discuss driver management in terms of improving overall job performance through supervision, evaluation and discipline. One positive outcome - improved customer service between the district and the contractor, as well as between the district/drivers and the students/parents. |
| 5:00 p.m. – 6:00 p.m. |
Networking Reception Dinner on your own |
| Friday, October 14 | |
| 7:30 a.m. – 8:15 a.m. | Continental Breakfast |
| 8:15 a.m. – 10:20 a.m. |
State Partners Update PA State Police – Sergeant Robert Krol, Corporal Richard Koontz PennDOT - Laura Krol Auditor General- Beth Thompson Rogers PA Department of Education - Kathy Tendler ACCESS - Christine Chura, Leader Services |
| 10:20 a.m. | Break |
| 10:30 a.m. – 12:05 p.m. |
Mini-Workshop Tables (4 rotations) - ACCESS Funding – Christine Chura, Leader Services - Accident Procedures – Doug Walters, Southern York Co. SD - Auditor General Q & A- Beth Thompson Rogers, Auditor General - Cost Savings in Transportation – Mike Detwiler, PRSBS, Great Valley SD - Driver Expectations & Core Values – Anthony McNaughton, West Shore SD - McKinney Vento Homeless Act – Gail Wolfel, PRSBS, Unionville-Chadds Ford SD - PA Department of Education Q & A – Kathy Tendler, PDE - PA State Police Q & A– Sergeant Robert Krol & Corporal Richard Koontz, PA State Police - PennDOT Q & A– Laura Krol, PennDOT - Transportation Benchmarking Study – Tim Ammon, Management Partnership Services Inc. - Transporting Students with Disabilities – Chris Wolfel, Colonial IU #20 |
| 12:15 p.m. | Adjourn |
| PASBO Member: | ||
| Two-Day Conference (Oct 13&14) $220 Conf Day 1 Only (Oct 13) $145 Conf Day 2 Only (Oct 14) $90 |
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| Non-Member: | ||
| Two-Day Conference (Oct 13&14) $300 Conf Day 1 Only (Oct 13) $195 Conf Day 2 Only (Oct 14) $125 |
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| Two-Day Conference: CPE=10 / CEU=5 |
| Conf Day 1 Only: CPE=6 / CEU=3 |
| Conf Day 2 Only: CPE=4 / CEU=2 |